Design for the Caring Professions: New White Paper and Slideshare
Yesterday I had the opportunity to present to 45 UX professionals at TC UX Meetup. I chose to speak on a topic that has become close to my heart over the past few years: what it’s like to work on the front lines of healthcare and social services as a caring professional. We explored methods for doing in-depth user research and guidelines for designing effective solutions once you understand the user needs.
This topic is also covered in a white paper I recently wrote. Analyzing data from nearly 200 individual interviews, the paper explores how the unique needs of caring professionals are shaped by how they think about their work, the environments in which they perform it, and their interactions with other people. In addition, it provides concrete guidelines to help those who are designing for this specialized user group to maximize the effectiveness of their solutions.
Download the paper for a deep dive into:
- The mindset of those who have chosen to work caring for people,
- Constraints imposed by the environment in which they work, and
- Expectations placed on them by others.
Gaining a deep understanding of how care professionals approach their work, spend their days, and adapt to their organization’s expectations enables the creation of systems and procedures that work for this unique user group.
The same techniques used for this research and analysis could be applied to most other user groups with similar success. With meaningful and directed curiosity, a user experience partner can uncover the authentic needs of your users and create designs that exceed their expectations.