The Five Cs of Consulting
Consulting can be an extremely rewarding, yet challenging, career choice. When I think about the characteristics of the consultants I’m fortunate enough to work with, five Cs become clear:
- Candor. We’re incredibly honest with each other and our clients. One of our consultants summed it up when she recently said she’d rather work where people are candid rather than where everyone is simply nice. And a client once introduced us to his new boss by saying we’re “in the business of having difficult conversations.” We constantly question our approach, findings, and recommendations, asking “Is there a better way?” We review each other’s deliverables and expect to get them back marked up with lots of edits. We do dry runs of twenty minute presentations and then get an hour of feedback. Most importantly, we do all this with the utmost respect. It’s never about putting anyone down — it’s about constantly pushing all of us up.
- Continuous improvement. We’re constantly looking for new ideas and ways to solve problems. We strive to consistently demonstrate curiosity, listen, learn, and think holistically and proactively share our knowledge and insights with each other and our clients. Through our work with clients of all sizes from start-up to Fortune 50 and across many industries, we glean insights that can be applied in new and unique ways.
- Collaboration. We know we are stronger when we work together. We have very diverse educational and professional backgrounds, but very similar analytical minds. This makes for some really robust conversations and revealing get-to-know-you icebreaker-question answers. This level of interaction produces results none of us could on our own.
- Competition. We have a bunch of type-A personalities. When something can turn into a contest or a race, it will. While this is easy to witness during our internal events (scavenger hunts, Amazing Race, Cutthroat Kitchen, curling, lawn bowling, basketball pools …), I think this contributes to the quality of our work too. We see one of our coworkers create a great findings and recommendations report or final presentation and immediately start asking how we can do it even better next time. It’s not about making the other person lose — it’s about making all of us win.
- Comradery. We actually like each other (it’s true). We work hard and play hard together and have fun doing it. Knowing we’re all in this together and working toward the same goal makes it easier to work hard and to give and receive feedback, even when the work itself or the message is difficult.
Every firm has its own culture and keys to success, but it always comes down to the consultants themselves. They make the firm climb, chug along, or crawl. Here’s to a continuous climb. Cheers!