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Senior Consultant, Experience Research & Design

Fathom Consulting is in search of a Senior Consultant who is curious, inspired by people, surfaces great insights, creates polished concepts, and collaborates to create effective human-centered products and services.

As a part of the Fathom team, you will:

  • Lead and collaborate on qualitative and quantitative research and design projects with cross-disciplinary clients and Fathom team members
  • Plan, design, and conduct research activities including ethnographic interviews, competitive analyses, surveys, and concept testing
  • Develop storyboards, prototypes, or other concepts to effectively visualize products, services, and experiences for client and customer feedback, testing, and iteration
  • Create high-quality, well-structured, and user-friendly deliverables and clearly communicate research insights to clients
  • Be encouraged and given the freedom to explore new areas of interest, techniques, and approaches to deliver ever-higher levels of consulting service to your clients
  • Bring your own unique perspectives and strengths to our team

Relevant experience and mindset:

  • 7+ years’ experience improving products and services, with at least three of the following research and design disciplines: qualitative research (selecting or designing research methods, leading, analyzing, generating insights), quantitative research methods, product and/or service concept design (including visualizing concept ideas, prototyping, storyboarding), and concept testing and evaluation
  • Ability to thrive in a self-directed culture
  • High comfort level navigating ambiguity in client projects
  • Ability to frame problems, define project approaches, and self-manage project activities
  • Strong curiosity about new tools, technologies, and methods that push learning in new directions, reach users and customers in new ways, and allow for insight generation
  • Experience with digital products
  • Exceptional verbal, written, and visual communication skills that support the creation of high-quality deliverables and effective, meaningful client interactions
  • Openness to feedback from colleagues and clients and curiosity to learn from a spectrum of perspectives
  • Ability to work flexibly and efficiently, with openness to travel within the United States and around the world for client meetings and/or research efforts (up to 25%)
  • Experience working within a variety of industries and company sizes (startup to Fortune 500) a plus
  • At least 2 years in a consulting or agency environment
  • BA/BS in relevant field; Master’s Degree preferred
  • Healthcare or medical device experience preferred

About Fathom Consulting

Fathom Consulting is a business consultancy that helps organizations capitalize on change and how they interact with customers. Our clients engage us as proven partners in unraveling and solving strategic, operational, and customer experience challenges. Among the Twin Cities 100 Best companies to work for, we offer our employees meaningful and challenging client engagements; an open, dog-friendly work environment; and competitive compensation, benefits, and work flexibility.

We care deeply about cultivating and maintaining a positive, connected culture that is rooted in our values of intellectual curiosity, flexibility, accountability, candor, and joy.  A true team, we care deeply about each other, the greater good, and affecting meaningful change in our community.

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