In this role you will collaborate on a variety of client-facing projects with other Fathom consultants and with cross-functional client teams of marketers, designers, researchers, and engineers. You will leverage your deep understanding of user experience design methods—including user experience design, prototyping, and user testing—to bring new product ideas to life. You will plan and conduct user research studies with participants all around the world.  

If you have experience working on medical devices, health technology products, or bring a background in human factors engineering, you will find plenty of opportunity to lean into those skills as well.

• Create product, interface, or concept designs, as represented through deliverables such as product mock-ups, screen flows, wireframes, interactive prototypes, user interface designs or design specifications.
• Plan, design, and conduct generative user research studies as well as usability testing sessions.  
• Participate in internal, client, and customer/end-user design feedback sessions, and iteratively incorporate feedback into designs.
• Create high-quality, well-structured, and user-friendly deliverables that clearly communicate analysis and recommendations.
• Serve as a primary face to the client, driving projects forward, responding to client needs with creativity and flexibility, and ensuring high quality delivery and high levels of client satisfaction.
• Contribute to business development efforts, including developing and maintaining relationships with clients, surfacing new opportunities, and contributing to project approaches.
• Be encouraged and given the freedom to explore new areas of interest, techniques, and approaches to deliver ever-higher levels of consulting service to your clients.
• Be supported to participate in local professional organizations, societies, networking groups and board service.
• Bring your own unique perspectives and strengths to our team.

The experience and values listed below are only guidelines for who we think might succeed in this role. If you have personal and professional experiences not listed below but that you think make you a great candidate, let us know! We want to hear from you.

You have:

• Minimum of five years of experience designing and improving products via human-centered research and design methods.
• Minimum of five years of experience leveraging a variety of tools (e.g., Figma, Axure, etc.) to design and prototype desktop and mobile products, user interfaces, and digital interactions.
• Minimum of five years of experience planning, leading, and reporting on usability testing and user research with internal stakeholders, end-users, customers, or community members.
• Experience leading client meetings, identifying and scoping tasks within a project, and communicating on timeline and scope impacts of your work
• Experience producing deliverables in a consulting or agency environment.

Nice to have:

• Experience designing for one or more healthcare audiences (physicians, APPs, nurses, technicians, and patients)
• Experience with accessibility best practices and their application to digital experiences.
• Experience and/or strong desire to work closely with clients in the medical device industry.
• Experience planning, moderating, analyzing, and authoring reports for formative and summative evaluations. Experience authoring HFE/UE documents such as HFE Plans, Use Specifications, Use Error Analyses, and HFE Reports.
• Familiarity with HFE standards and guidelines (IEC 62366, IEC 60601, HE75).

You are:

• Driven to bring clarity to ambiguous or quickly changing situations and projects.
• Comfortable working as a solo practitioner, team member/collaborator, or project lead.
• Proactive and self-motivated. Able to thrive in a self-directed culture.
• Committed to building cultural humility by continually learning and actively promoting diversity, equity, and inclusion in all aspects of our work.
• Willing and have a desire to build and grow relationships with co-workers, clients, and communities within and outside the Twin Cities.
• Excited to come together with colleagues by working in the office at least two designated days per month and attending periodic offsite team-building events.
• Open to feedback and willing to listen to a wide spectrum of perspectives.
• Able to work flexibly and efficiently in a deliverable-driven environment.
• Open to travel within the United States and around the world for client meetings and/or research and design efforts (up to 25% for certain projects).