- Health Technology
- Healthcare Systems & Providers
- Payers & Pharmacy Benefits Managers
- Startups & Collaborations
Health Technology
Fathom Consulting has worked in the health technology and medical device space for more than 17 years for clients around the globe, from Fortune 500 companies to start ups. Our areas of practice include research, product design and release, and business operations improvement.
Engagements and services include:
- Ethnographic research in hospital and clinic settings
- User experience design for clinician- and patient-centered applications
- Formative and summative usability testing
- Data visualization
- Product development and release
- FDA documentation
- Business process improvement, including planning, design and implementation management globally
- Change management assessment and implementation of process and organizations
Healthcare Systems & Providers
Fathom Consulting consultants enjoy close industry ties with the leading healthcare systems in Minnesota and nationwide. We have successfully delivered results involving strategy development, as well as operational planning and implementation.
Engagements and services include:
- Patient experience
- Referring provider experience
- Provider engagement and cross industry collaboration to drive new initiatives
- Operational and organizational re-engineering
- Strategic planning facilitation and implementation planning
- Service line planning and analysis
- Care model design planning and implementation/change management
- Clinical process improvement, including planning, design and implementation management

Payers & Pharmacy Benefit Managers (PBMs)
Fathom Consulting has worked extensively with health insurers and pharmaceutical benefit managers from Fortune top 20 companies to community health plans. We assist organizations in the areas of consumer engagement, product development, operations improvement, and claims systems migrations.
Engagements and services include:
- Customer experience assessment and enhancement planning and analysis
- Website analytics and redesign
- Assessment of organizational structure and process improvement across health plan and PBM functions (e.g., provider relations, claims, systems configuration, pharmacy, and call center)
- Implementing CMS and state regulatory guidance into operations and systems
- Core systems migrations
Organizations and collaborations focused on health care innovation
Fathom Consulting has successfully partnered with startup, emerging, and long established health services organizations supporting innovation and cross industry collaborations.
Engagements and services include:
- User experience design involving clinicians, employers, and members
- Project definition and management for care coordination
- Strategic planning facilitation and implementation planning
- Initiative planning and implementation and operational/organizational re-engineering
- Process improvement, including planning, design and implementation management