From Complexity to Confidence
We are a business consultancy that helps you capitalize on change and how you interact with your customers.
What We Can Do For You
Our clients engage us as proven partners in unraveling and solving strategic, operational and
customer experience challenges. They trust us to deliver. Every time.
- Business transformation
- Business performance improvement
- Strategic planning facilitation
- Market opportunity assessment
- Enterprise digital strategy
- Board & leadership assessment
Research + Design
- Customer experience strategy
- Customer research & insights
- Product & service design
- User experience research & design
- Mobile & desktop UI prototyping
- Usability lab & testing
- Operations improvement
- Process & workflow design
- Organizational design
- Change management
- Governance models
- Program management & facilitation
+ Healthcare and Health Technology
INDUSTRY SPECIFIC EXPERTISE
We bring more than 17 years’ experience and industry veterans to serve providers, payers, pharmacy benefit, medical device, members and patients.
What Clients Are Saying
Steven Vincent, MD, Chief Medical Officer
People’s Center Health Services
Fathom Consulting, (formerly Evantage), was an excellent partner for our team, guiding a variety of providers and support staff through the process of creating sustainable work flows, tools and processes that would support the integration of care. They listened, understood and accounted for the unique needs and challenges an FQHC faces with limited resources and took on multiple different roles and tasks to execute the work.”
Manager Provider Relations
TheFathom Consulting (formerly Evantage) team always instilled the feeling within our team that they were truly in this effort with us together, 100%, … that they understood the political and operational obstacles facing the team and were ready to deftly help us maneuver through whatever should face us. A true partnership.
ECAP Technology Manager
John Deere and Co
Fathom Consulting (formerly Evantage) was a key voice in developing our approach, consolidating learnings, and clarifying pain points and requirements. While (they) certainly had a set of perspectives and approaches, they melded well with our own and it was clear throughout that they wished to adjust to and meet our needs. Our communication was consistent from start to finish and even now we are in touch as they remain curious on our progress since the engagement.
Director, Winfield Operations
Winfield (agricultural division of Land O’ Lakes)
Fathom Consulting (formerly Evantage) has been our partner in more deeply understanding our customer. The result has been a more informed, outside in approach to how we communicate with our layers of customers, including distributors and growers. Without Evantage, our insights and process would not have been nearly as robust and effective
Customer Experience Manager
ACT (Education Testing)
Fathom Consulting (formerly Evantage) has been our partner in building out a better customer experience. They’ve helped us better understand the customer perspective…They are collaborative, easy to work with and teach our internal team as we go.
Core Team Lead
Fathom Consulting (formerly Evantage) has been a key partner for many years to help us get accurate customer data and apply those insights into usability of our system design. I know I can always count on them to deliver data-driven decisions and high quality work.
Market Research & Insights Manager
Blue Cross Blue Shield
Fathom Consulting (formerly Evantage) really stands out because of the way they partner with us. They give insights culled from best practices based on many years of experience, and most importantly, they give us solutions. Many other firms tell me what my problems are; Fathom Consulting provides ideas on how to solve my problems.
Ascente (start-up technology company)
Partnering with Fathom Consulting (formerly Evantage) is having access to C-level talent whenever you need it. They are deliberately thoughtful, offering great insight that are actionable. Their willingness to go to any length for their clients is like I’ve never seen before.
VP Shared Services
Fathom Consulting (formerly Evantage) is my chosen partner when I need to drive an important initiative forward because of their ability to handle complexity, deal with ambiguity and navigate our internal politics. Working with them gives me peace of mind because they always deliver.
Seasoned, Collaborative Consultants
Our consultants have a talent for active listening, a knack for clarifying the problem to be solved and the experience and know-how to deliver actionable solutions.
NEWS & VIEWS
Announcements & Blog
This time of year is natural for reflection, taking stock of the past and establishing goals and making plans for […]Read More ›
We are thrilled to announce that Meredith Fisher, MHA, has joined Fathom Consulting as a senior consultant specializing in strategic […]Read More ›
Our founder, Robin Carpenter, dedicated her career to mentoring young professionals and empowering everyone in the Twin Cities digital marketing […]Read More ›
We’re thrilled to once again be named to the Minnesota Business list of the “100 Best Companies to Work For” in […]Read More ›
It’s been fun to be part of small group of service design professionals who have started a Minnesota chapter of […]Read More ›