SERVICES
What We Can Do For You
Our clients engage us as proven partners in unraveling and solving strategic, operational and
customer experience challenges. They trust us to deliver. Every time.

Strategic Advisory
Services
- Business transformation
- Business performance improvement
- Strategic planning facilitation
- Market opportunity assessment
- Enterprise digital strategy
- Board & leadership assessment

Customer Experience
Research + Design
- Customer experience strategy
- Customer research & insights
- Product & service design
- User experience research & design
- Mobile & desktop UI prototyping
- Usability lab & testing

Operations Design
+ Optimization
- Operations improvement
- Process & workflow design
- Organizational design
- Change management
- Governance models
- Program management & facilitation
+ Healthcare and Health Technology
INDUSTRY SPECIFIC EXPERTISE
We bring more than 17 years’ experience and industry veterans to serve providers, payers, pharmacy benefit, medical device, members and patients.
CLIENT RESULTS
Case Studies
TESTIMONIALS
What Clients Are Saying
OUR TEAM
Seasoned, Collaborative Consultants
Our consultants have a talent for active listening, a knack for clarifying the problem to be solved and the experience and know-how to deliver actionable solutions.
NEWS & VIEWS
Announcements & Blog
Resuming in-person research at Fathom Consulting
After a brief pause due to the coronavirus pandemic, we're back to doing in-person research. Learn how we're taking on studies in our Minneapolis research lab.
Read More ›Beyond Zoom: Staying connected with colleagues while remaining apart
We’re sharing some of the things that we’ve done to help our staff feel connected to one another while we’re apart. We hope they’re useful.
Read More ›A taste of our own medicine: Using design thinking to re-envision our monthly staff meeting
Meetings stink. Or do they? We were determined to design a meeting that our own team didn’t just agree to attend but actually looked forward to.
Read More ›