Services

 

Our clients engage us as proven partners in unraveling and solving strategic, operational and
customer experience challenges. They trust us to deliver. Every time.

Strategic Advisory Services

We believe the best answers come from great questions. Clarifying the real problem to be solved helps organizations think in new ways, and is a critical step in ensuring bulletproof strategies and high-quality outcomes. Our goal is to help organizations transition from complexity to confidence.

Engagements and services include:

  • Business transformation
  • Business performance improvement
  • Strategic planning facilitation
  • Market opportunity assessment
  • Enterprise digital strategy
  • Board & leadership assessment

Customer Experience Research + Design

Our original tagline in 1999 was “Bridging Strategy, Technology, and Customer Experience.” We continue to apply that legacy of unrelenting customer focus, digital expertise, and business outcomes to the increasing complexity of how organizations interact with their customers.

Engagements and services include:

Operations Design + Optimization

Organizations that want to capitalize on customer interactions require a partner that understands complex operations across all channels: digital, call centers, and brick-and-mortar. To ensure flawless execution, we also bring discipline around change management, governance, and program management.

Engagements and services include:

  • Operations improvement
  • Process & workflow design
  • Organizational design
  • Change management
  • Governance models
  • Program management & facilitation

+ Healthcare and Health Technology

INDUSTRY SPECIFIC EXPERTISE

We bring more than 17 years’ experience and industry veterans to serve providers, payers, pharmacy benefit, medical device, members and patients.

Health Technology

Health Technology

Healthcare Systems </br>& Providers

Healthcare Systems
& Providers

Payers & Pharmacy Benefits Managers

Payers & Pharmacy Benefits Managers

Startups & Collaborations

Startups & Collaborations

View Healthcare Services

<h2 class="light" >People’s Center Health Services</h2>

People’s Center Health Services

Steven Vincent, MD, Chief Medical Officer

Fathom Consulting, (formerly Evantage), was an excellent partner for our team, guiding a variety of providers and support staff through the process of creating sustainable work flows, tools and processes that would support the integration of care. They listened, understood and accounted for the unique needs and challenges an FQHC faces with limited resources and took on multiple different roles and tasks to execute the work.”

<h2 class="light" >UCare</h2>

UCare

Manager Provider Relations

TheFathom Consulting (formerly Evantage) team always instilled the feeling within our team that they were truly in this effort with us together, 100%, … that they understood the political and operational obstacles facing the team and were ready to deftly help us maneuver through whatever should face us. A true partnership.

<h2 class="light" >John Deere and Co</h2>

John Deere and Co

ECAP Technology Manager

Fathom Consulting (formerly Evantage) was a key voice in developing our approach, consolidating learnings, and clarifying pain points and requirements. While (they) certainly had a set of perspectives and approaches, they melded well with our own and it was clear throughout that they wished to adjust to and meet our needs. Our communication was consistent from start to finish and even now we are in touch as they remain curious on our progress since the engagement.

<h2 class="light" >Winfield (agricultural division of Land O’ Lakes) </h2>

Winfield (agricultural division of Land O’ Lakes)

Director, Winfield Operations

Fathom Consulting (formerly Evantage) has been our partner in more deeply understanding our customer. The result has been a more informed, outside in approach to how we communicate with our layers of customers, including distributors and growers. Without Evantage, our insights and process would not have been nearly as robust and effective

<h2 class="light" >ACT (Education Testing)</h2>

ACT (Education Testing)

Customer Experience Manager

Fathom Consulting (formerly Evantage) has been our partner in building out a better customer experience. They’ve helped us better understand the customer perspective…They are collaborative, easy to work with and teach our internal team as we go.

<h2 class="light" >Medtronic</h2>

Medtronic

Core Team Lead

Fathom Consulting (formerly Evantage) has been a key partner for many years to help us get accurate customer data and apply those insights into usability of our system design. I know I can always count on them to deliver data-driven decisions and high quality work.

<h2 class="light" >Blue Cross Blue Shield </h2>

Blue Cross Blue Shield

Market Research & Insights Manager

Fathom Consulting (formerly Evantage) really stands out because of the way they partner with us. They give insights culled from best practices based on many years of experience, and most importantly, they give us solutions. Many other firms tell me what my problems are; Fathom Consulting provides ideas on how to solve my problems.

<h2 class="light" >Ascente (start-up technology company)</h2>

Ascente (start-up technology company)

President

Partnering with Fathom Consulting (formerly Evantage) is having access to C-level talent whenever you need it. They are deliberately thoughtful, offering great insight that are actionable. Their willingness to go to any length for their clients is like I’ve never seen before.

<h2 class="light" >Optum Health</h2>

Optum Health

VP Shared Services

Fathom Consulting (formerly Evantage) is my chosen partner when I need to drive an important initiative forward because of their ability to handle complexity, deal with ambiguity and navigate our internal politics. Working with them gives me peace of mind because they always deliver.